Software problems could mean businesses are losing millions of potentially productive hours, according to a Userlane survey.
The company found that a third – 35% – of UK employees spend at least one hour a week solving software problems, while 61% spend at least 30 minutes a week on these issues.
The majority – 70% – of employers say their overall use of technology at work has increased over the past two years, according to Userlane, as demand for online collaboration in particular, soared with the transition to hybrid work.
What confuses workers?
The fact that the use of software can be time consuming was the most common complaint among respondents, and it was cited by 44% of respondents.
Another common complaint cited by 39% of respondents was the lack of speed with which the IT department responded to inquiries or problems.
Software that involves too many complex processes was another common problem cited by 23% of users.
The Userlane survey also shows that software issues affect how users approach their work.
According to the data, just under half – 44% – of UK employees postponed important work tasks as a result of software complaints, while 41% openly complained to their employer
Userlane data also show that around one-fifth of UK employees – 18% – were looking for a way to perform the same tasks manually, while one in 10 – 10% – refused to continue using part of the software.
More seriously, 8% of respondents admitted that they thought of quitting their job because of software problems.
How do companies solve these problems?
As for companies ’attempts to improve software adoption, the most popular strategy was to inform employees about the benefits of the new software, which were used by 36%.
Increasing the capacity of the IT support service and organizing more training sessions in the classroom were also popular strategies, as cited by 34% and 33% of the organizations surveyed.
Nearly a third – 30% – of companies are implementing the Digital Adoption Platform according to Userlane, and the same number are releasing written tutorials on software.
“From these findings, it is clear that digital adoption needs to improve in order for large-scale software to be successful,” said Hartmut Khan, CEO of Userlane. “Of course, it’s important for businesses to address the shortcomings of software training.”
He added: “But we must also remember that the ‘one size fits all’ approach will not work here – we all learn differently and this should be reflected in the training and support offered by companies.”