The quality of new cars has improved in only nine of the 33 brands surveyed: Buick,, ChevroletGMC, Cadillac, BMW, Mercedes-Benz, Acura, Land Rover and Audi.
David Amadeo, director of the global automotive industry at JD Power, said the decline in quality could have been even more drastic given the shortage of parts and other failures that automakers have dealt with over the past year.
“Overall, the initial quality has shown steady improvement throughout the history of this study, so the decline this year is disappointing – but understandable,” he said in a statement. “Automakers continue to produce vehicles that are more and more technologically sophisticated in an era when there weren’t many critical components to support them.”
Many automakers supply cars to dealerships without certain features due to the lack of various parts, especially microchips.
“Communicating with [customers] About changes in the availability of features, as well as when such features will be restored, is crucial to meet them, ”Amodeo said.
The quality of the Mitsubishi has suffered the biggest blow compared to last year. The brand had 226 problems per 100 cars, which is 82 more than last year. Ram, which ranked first last year, had 186 problems per 100 cars, an increase of 58. Jeep, Volvo, Jaguar, Porsche and Hyundai also had a number of problems per 100 cars increased by at least 36 compared to last years.
https://www.autonews.com/retail/jd-power-vehicle-quality-sinks-new-low
